The article describes the main aspects of the modern mathematical system used to examine the standard customer service systems. They can be of interest to businessmen and top management of companies. The company management can use the simulations as a tool to support the decision making process in the process management and resource management. The article is abundant in examples and methodological tips.
articles
Customer Service Process Simulations
The author:
All articles:
Simulation technology and model management in «Actor Pilgrim» system
«Safe Internet — is it really possible?» round table
Stochastic network queuing theory models
Becoming of computer and informational specialities in high schools of Russia
The ideologists of domestic developments in the field of the automated control systems
International Scientific Congress on Business Role in the Transformation of Russian Society
Choosing a Location for University Branch: Model and Logistic Analysis Approach
Scientific and technical information as a basis for innovation development
Software lag-generators for simulation of risk situations in Actor Pilgrim Simulation System
National Simulation Society: A Conversation with President Rafael Yusupov
