articles
ITSM approach application in IT infrastructure management of a network of multifunctional complexes of roadside service
Published in
№ 5(59)
27 october 2015 year
Rubric: Resource management
Authors: Zaramenskikh E., Danik Y., Korovkina N.
Rubric: Resource management
Authors: Zaramenskikh E., Danik Y., Korovkina N.
IT infrastructure management, ITSM, multifunctional complexes of roadside service, COBIT 5, ITIL, ISO/IEC 20000, supplier management
The author:
Zaramenskikh E.
Degree:
PhD in Technique, Professor, National Research University Higher School of Economics (HSE)
Location:
Moscow
All articles:
The author:
Danik Y.
Degree:
Postgraduate, Institute of system analysis of Russian Academy of Sciences (ISA RAS)
Location:
Moscow
All articles:
The author:
Korovkina N.
Degree:
Associate Professor, National Research University Higher School of Economics (HSE)
Location:
Moscow
