articles
Analysis of intelligent information systems on the example of сCRM and ERP
Published in
№ 3(57)
30 june 2015 year
Rubric: Business information systems
Authors: Beliatskaya T., Amelin M.
Rubric: Business information systems
Authors: Beliatskaya T., Amelin M.
CRM (customer relationship management), cCRM (cloud customer relationship management), vCRM (virtual customer relationship management), cloud computing, ERP (enterprise resource planning), the algorithm for estimating cCRM system, integration mechanism of cCRM system, demarcation of CRM and cCRM concepts, Big Data.
